FDA refusal charge
FDA refusal charge NCONTACT
No U.S. adverse event contact on supplement label
NCONTACT is the FDA import refusal charge for no U.S. adverse event contact on supplement label; it cites sections 403(y) and 801(a)(3) of the FD&C Act (misbranding). FDA recorded it on 1,476 refused shipment lines between October 2016 and October 1, 2026, most often for dietary supplements from Canada.
Data from FDA public records, last checked .
- 1,476
- refused shipment lines carry this charge
- 71
- countries of origin
- 1
- import alert names this charge
What NCONTACT means
The dietary supplement label appeared not to show a U.S. address or phone number through which a serious adverse event can be reported.
This restates FDA's statement. It says what the charge means, never why a particular shipment was refused.
- FD&C Act section
- 403(y)801(a)(3)
- Classification
- misbranding
FDA's official statement
Copied unchanged from FDA's Refusal Charges reference table.
The article is subject to refusal of admission pursuant to Section 801(a)(3) of the FD&C Act in that it is a dietary supplement that appears to be misbranded within the meaning of Section 403(y) of the FD&C Act in that the dietary supplement label fails to bear a domestic address or phone number through which the responsible person (as described in section 761 of the FD&C Act) may receive a report of a serious adverse event with such dietary supplement.
Import alerts that name NCONTACT
The charge section of each alert names this code. An alert lists firms; a charge is the reason recorded on one refused line.
| Alert | Covers | Red | Green |
|---|---|---|---|
| 99-39 | Imported foods that appear to be misbranded | 677 |
Countries with the most NCONTACT refusals
Shipment lines carrying NCONTACT, by country of origin.
Product categories with the most NCONTACT refusals
| Category | Lines | Share of NCONTACT |
|---|---|---|
| Vitamins, Minerals, Proteins, and Unconventional Dietary Specialties | 1,367 | 93% |
| Dietary Conventional Foods and Meal Replacements | 78 | 5% |
| Vegetables and Vegetable Products (root and tuber vegetables, fungi) | 8 | 1% |
| Coffee and Tea | 7 | 0% |
| Candy without Chocolate, Candy Specialties, and Chewing Gum | 3 | 0% |
| Milk, Butter, and Dried Milk Products | 2 | 0% |
| Fruit and Fruit Products (pit, subtropical and tropical fruits) | 2 | 0% |
| Spices, Flavors, and Salts | 2 | 0% |
| Bakery Products, Doughs, Bakery Mixes, and Icings | 1 | 0% |
| Snack Food Items | 1 | 0% |
Latest NCONTACT refusals
The 20 most recent refused lines, through October 1, 2026, each with its FDA source.
| Date | Firm | Product | Charges | |
|---|---|---|---|---|
| Mount Kailash Rejuvenation Centre Inc.Castries, Saint Lucia | Vitamin, mineral, proteins and unconventional dietary specialities for humans and animals, n.e.c | DIETARYLBLDIETARYINGPLANT PART+3 | Source | |
| Mount Kailash Rejuvenation Centre Inc.Castries, Saint Lucia | Vitamin, mineral, proteins and unconventional dietary specialities for humans and animals, n.e.c | DIETARYLBLDIETARYINGPLANT PART+3 | Source | |
| Laboratoires Quinton InternationAlicante, Spain | Vitamin, mineral, proteins and unconventional dietary specialities for humans and animals, n.e.c | NCONTACTNUTRIT LBL | Source | |
| Dynamic Ace Global Sdn BhdSeri Kembangan, Malaysia | Coffee, n.e.c | LACKS N/CNCONTACTNUTRIT LBL | Source | |
| Dynamic Ace Global Sdn BhdSeri Kembangan, Malaysia | Vitamin, mineral, proteins and unconventional dietary specialities for humans and animals, n.e.c | NCONTACTNUTRIT LBL | Source | |
| Di-Well GroupsBangkok, Thailand | Dietary conventional foods, n.e.c | NO ENGLISHNCONTACTNUTRIT LBL | Source | |
| Guangzhou Wei Xin Biological Technology Co., Ltd.Guangzhou, China | Vitamin, mineral, proteins and unconventional dietary specialities for humans and animals, n.e.c | LACKS FIRMNCONTACTNUTRIT LBL | Source | |
| Di-Well GroupsBangkok, Thailand | Dietary conventional foods, n.e.c | NO ENGLISHNCONTACTNUTRIT LBL | Source | |
| Di-Well GroupsBangkok, Thailand | Dietary conventional foods, n.e.c | NO ENGLISHNCONTACTNUTRIT LBL | Source | |
| Di-Well GroupsBangkok, Thailand | Dietary conventional foods, n.e.c | NO ENGLISHNCONTACTNUTRIT LBL | Source | |
| DroindChungcheongnam-do, South Korea | Ginseng (herbal & botanical teas) | NCONTACT | Source | |
| Di-Well GroupsBangkok, Thailand | Dietary conventional foods, n.e.c | NO ENGLISHNCONTACTNUTRIT LBL | Source | |
| Di-Well GroupsBangkok, Thailand | Dietary conventional foods, n.e.c | NO ENGLISHNCONTACTNUTRIT LBL | Source | |
| Di-Well GroupsBangkok, Thailand | Dietary conventional foods, n.e.c | NO ENGLISHNCONTACTNUTRIT LBL | Source | |
| Di-Well GroupsBangkok, Thailand | Dietary conventional foods, n.e.c | NO ENGLISHNCONTACTNUTRIT LBL | Source | |
| Shandong Runxin Biotechnology Co., Ltd.Qufu, China | Ginseng unconventional dietary speciality for humans or animals | DIETARYLBLSBGINSENGDIETARYING+1 | Source | |
| Tov ElpisKyiv, Ukraine | Herbals & botanicals (not teas), n.e.c | DIETARYLBLNCONTACT | Source | |
| Calabash InternationalOuakam, Senegal | Vitamin, n.e.c | DIETARYLBLNCONTACT | Source | |
| Smart Sense Group LimitedHong Kong, Hong Kong | Vitamin, mineral, proteins and unconventional dietary specialities for humans and animals, n.e.c | INCONSPICULACKS FIRMPLANT PART+3 | Source | |
| Smart Sense Group LimitedHong Kong, Hong Kong | Vitamin, mineral, proteins and unconventional dietary specialities for humans and animals, n.e.c | DIETARYLBLLACKS FIRMNO ENGLISH+4 | Source |
Questions about NCONTACT
- What does NCONTACT mean on an FDA refusal?
- NCONTACT is the refusal charge “No U.S. adverse event contact on supplement label”. The dietary supplement label appeared not to show a U.S. address or phone number through which a serious adverse event can be reported.
- What law does NCONTACT cite?
- FDA's refusal charge table cites sections 403(y) and 801(a)(3) of the FD&C Act (misbranding) for NCONTACT, and classifies the charge as misbranding. The table is the Refusal Charges reference file that FDA publishes with its Data Dashboard.
- Which countries have the most NCONTACT refusals?
- As of October 26, 2026, the countries with the most NCONTACT refusal lines are Canada (168), India (145) and United Kingdom (140). The full list with links is in the table on this page.
- Is there an FDA import alert for NCONTACT?
- Yes. One FDA import alert names NCONTACT as a charge code, including Import Alert 99-39 (Imported foods that appear to be misbranded). An import alert is a list of firms; a charge code is the reason recorded on one refused shipment line.
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